Crystal Ski Holidays is aiming to give skiers and snowboarders added protection with a new covid cover to be used alongside normal travel insurance. The offer is available to all customers travelling on any its ski holidays between 12 December 2020 and 18 April 2021 and applies to all new and existing bookings.
Some of the items covered include:
- Overseas COVID-19 testing for suspected cases
- Overseas medical assistance if a customer contracts COVID-19 while on holiday
- Costs associated with an extended stay and a new return flight home if customers are asked to self-isolate while on holiday
- Dedicated 24/7 emergency hotline
The new cover is in addition to other financial protections already in place. These include:
- Free amends: Customers can make free amends on holidays to any destination up to 28 days before departure. And anyone diagnosed, with symptoms or asked to self-isolate can also amend for free as can customers impacted by local UK lockdowns.
- Cash refunds: If a holiday has to be cancelled for reasons related to COVID-19, customers will be contacted and will receive a full cash refund for the amount you paid. Or they can amend for free to another holiday if that’s what they would prefer. And if there are overseas local restrictions that impact your ability to get on the mountain – like the ski area is closed due to COVID-19 – then we’ll contact you to amend or you can cancel your holiday for free.
- Quarantine free: Crystal won’t operate holidays to resorts where it’s known customers will need to self-isolate or quarantine when they get there or when they get back home. If a destination is added to the quarantine list before travel people can amend or cancel your holiday for free.
- Following FCDO advice: If the Foreign, Commonwealth & Development Office (FCDO) advice changes before travel or during a customer’s holiday, they will be contacted to discuss the next steps. If a destination goes on the ‘all but essential travel’ list, customers can amend or cancel for free.
- Keeping customers informed: Customers will be contacted before departure with updates on the latest regulations in place in their resorts. And whilst away can access 24/7 support with the Crystal team on standby on the end of the phone.
Chris Logan, Crystal Ski Holidays MD said: “We understand that people may feel apprehensive about travelling in these uncertain times and we want to give our customers as much peace of mind as possible. But if restrictions impact our programme, or customers feel they would rather amend their travel dates, our holiday promise gives flexible options and additional protection”.
“When they do get on to the slopes, they have the reassurance of being ‘covid covered’. Mountain resorts across Europe have been open through summer and skiers have already been enjoying time on the glaciers. They are well prepared to welcome guests for the season and we now have a good picture of what holiday makers can expect.
“There may be a lot less après ski, but the fundamentals that make a ski holiday such a memorable experience – the snow, the fresh air, the exhilaration of the descent down the mountain – will remain the same.”
Categories: Holiday News & Special Offers, News